COOKIE POLICY

Which Personal Data are used?

This document informs users about which personal data are collected by Caffe Carbonelli Shop (“Data treatment”). This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) (1); Trackers that enable services provided by a third-party (2) (so-called “third-party” Trackers); Automatically (3).

• Trackers managed directly by the Owner are all the personal data entered on the Website (to surf the web, to purchase online or for whatever reason) or that in any case are provided to Caffe Carbonelli. Any interested party, within the limits of the law, may decide not to allow the processing of all or part of its personal data; However, this exclusion could limit or exclude the use of part of the services offered by Caffe Carbonelli Shop. An example of Trackers managed directly by the Owner are: name, address, telephone number; credit card records (processed within the time necessary to purchase); order recipient’s names, if different from the buyer. More generally, all the data provided to allow the regular execution of a purchase, to carry out products searches on the Website, the compilation and use of the profile on the Website, facilitating the delivery of products communicating data such as numbers or contact addresses (telephone number, email, addresses).
• Trackers managed by a third-party are all the personal data collected by Caffe Carbonelli Shop from other sources (postal service companies, couriers, data entry companies etc.) in order to perform its services. Even in such cases, any interested party, within the limits of the law, may decide not to allow the processing of all or part of its personal data; However, this exclusion could limit or exclude the use of part of the services offered by Caffe Carbonelli Shop. An example of Trackers managed by a third-party are the data related to updates or revisions received in connection with deliveries by couriers or transport partners or third parties.
• Automatically collected data are browsing data and the so called “Cookies”. Software procedures used to operate the Website acquire, during their operations, some personal data whose transmission is implicit in the use of internet communication protocols. This category of data includes the IP addresses or domain names of computers used by Users who connect to the Website; the URI (Uniform Resource Identifier) of the requested resources; time of requests; methods used to submit the request to the server; the file size obtained in response; the numerical code indicating the status of the response given by the server (Successful, error etc.) and other parameters. These data are mainly used to obtain statistical information on the use of the Website and to check its correct functioning. These data could be used to ascertain responsibility in case of cybercrime against the site.

COOKIES

A Cookie is a small size file sent by a website and stored in the user’s browser while using a website. Cookies can be stored only for the time of use of a specific site (session cookies) or for a longer period of time and independent from the session (persistent cookie). Cookies operate in combination with the content of the website and normally have the function of improving the usability and the experience of browsing the web. Cookies allow Caffe Carbonelli shop to know the displayed contents, the selected choices and each use of the site by the user. Also, this feature allows Caffe Carbonelli Shop to offer the most useful ad relevant advertising to each individual user. Moreover, Caffe Carbonelli Shop could collaborate with third-party companies, users of tracking technologies, to advertise on the web. Those companies may collect information, anonymously, on visits to our site. To pursue the purposes mentioned above, cookies collect and record navigation information, although the policy of Caffe Carbonelli shop is to leave the user the choice to accept or not such cookies. Consequently, if user blocks or prevents the use of cookies, some features of the site may be blocked or slowed down or otherwise not be efficient. In addition to allowing an easy use of the site, Caffe Carbonelli shop uses cookies on the site for various purposes, including:

• Identify the user when logging in on the Website.
• Store products saved in the shopping cart for their purchase.
• Avoid fraudulent use of accounts or payments.
• If authorized, cookies help us to profiling the user and then provide guidance on the products of his interest and other content or provide personalized offers.
• If authorized, provide promotions, content, advertising, related to the user and his preferences and to memorize such preferences.
• Carry out market research.
• Improve the site, products offering and marketing.

Currently, the site uses the following types of cookies, whose functions are indicated below, and users can enable or disable.

TECHNICAL COOKIES

These cookies are necessary for navigation as they allow proper use of the site and its full functionality. They include cookies that allow the creation of a customized account, log in successfully, the display of content in the language chosen, recognizing from which country the user is connecting and the management of orders. These cookies are strictly necessary to the correct operation of the website and their deactivation may affect the experience and the success of the navigation. This category also includes analytical cookies, which allow, through other software systems, the statistical analysis of users surfing on the site, for the sole purpose of understanding their purchase habits. They include, for example, cookies that record the number of clicks made on a page and the number of pages visited by users. Such analyses shall be carried out on aggregated and anonymous data and shall be for statistical purpose only. Those cookies are not indispensable to the proper operation of the website but being treated anonymously do not affect the interests of the users.

NON-TECHNICAL COOKIES

This category includes the following types of cookies:

• Cookies functional to the use of the website: allow Caffe Carbonelli shop to facilitate and improve the use of the site by the user. Those cookies allow to recognize the user at each access to the website, avoiding the user needs to entry the data at each new browsing session. Functional cookies aim to facilitate and speed up the navigation on the site.
• Third-party cookies for marketing/retargeting are cookies of third-party companies that allow the collection of information about the user to allow a more specific and personalized promotional communication to the user. Third-party cookies are related to the inclusion in the site of advertising banners related to third-party companies, products chosen or viewed by the user or similar products. These cookies do not necessarily require the processing of personal data and can be deactivated without preventing proper navigation on the Website. However, their deactivation mainly involves the receipt of promotional messages that may not be of interest to the user.

How can I disable cookies?

For more information and change cookies settings, including their activation and deactivation, you can access the dedicated section linked by the footer of the site under the section “Extended information on cookies”.

In addition, by operating on the browser settings, almost all computers allow you to warn the user every time a cookie is sent, and, consequently, allow the total deactivation of cookies. Their total deactivation may preclude many features, or the proper browsing or viewing of the Website or other web pages.

Data controller

Torrefazione Caffè Carbonelli s.a.s. – Via Carlo Alberto Dalla Chiesa, 45 80017 Melito Napoli – info@caffecarbonelli.it

Types of data collected

Among the personal data collected by this application, independently or through third parties, there are: Name, Surname, Email, Cookie, Usage data, Username and Telephone number.

Others collected data could be indicated in other sections of this privacy policy or through informative texts displayed together with the collection of the Data.

Personal data may be entered voluntarily by the User or collected automatically during the use of this application.

The possible use of cookies by this application or by the owners of third-party services used by this application, unless otherwise specified, has the purpose of identifying the user and recording the relative preferences for purposes strictly related to the provision of the service requested by the user.

Failure to provide certain Personal Data by the user may prevent this application from providing its services.

The user assumes responsibility for the Personal Data of third parties published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Modalities and place of processing of the collected data/ Modalities and location of Data processing

Modalities of processing

The data controller processes personal data of users by taking appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of personal data.

The processing is carried out using computer and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the controller, in some cases, may have access to data categories of employees involved in the organization of the Website (administrative staff, commercial, marketing, lawyer, system administrators), or external entities (third party technical service providers, postal carriers, hosting provider, IT companies and communication agencies); data controller also appoints, if necessary, data processors. The updated list of data processors may always be requested to the controller.

Location/place

The data are processed at the operational headquarters of the data controller and in any other place where the parties involved in the processing are located. For more information, contact the data controller.

Time

Data are processed for the time necessary to perform the service requested by the user, or required for purposes described in this document, and the User can always request the interruption of processing or deletion of Data.

Purposes of the collected data processing

Users data are collected to allow the controller to provide its services, as well as for the following purposes: Content commenting, Contact the user, Social features, Payment management, Addresses management, Sending email, messages, live chat, interaction with social networks, optimization and distribution of traffic and statistics.

Types of personal data used for each purpose are indicated in the specific sections of this document.

Detailed information on the processing of personal data

Personal data are collected for the following purposes and using the following services:

Content Commenting

Content commenting services allow users to formulate and publish their comments regarding the content of this Application. Users, depending on the settings decided by the data controller, can also leave comments anonymously. If Personal data released by the user includes the Email, this may be used to send notifications regarding the same content. Users are responsible for the content of their comments. If a commenting service provided by third parties is installed, it is possible that, even if users do not utilize the commenting service, the same will collect traffic data relating to the pages on which the service has been installed.  Commenting system operated directly (this Web site)

This Web site has its own system of comment content.

Personal data collected: Surname, Cookie, Usage Data, Email, Name and Username.

Contact the user

Contact by phone (this Application)

Users who have provided their phone number may be contacted for commercial or promotional purposes related to this application, as well as for fulfilling support requests.

Personal data collected: phone number.

Mailing List or Newsletter (this Application)

By registering to the mailing list or newsletter, the User’s email address is automatically inserted in a list of contacts which will receive emails containing information, including commercial and promotional messages, related to this Application. Users email address may also be added to the list as a result of registering to this Application or after making a purchase.

Personal data collected: Surname, Email and Name.

Contact form (this Application)

Users, by filling in the contact form their personal data, consents to their use to respond to requests for information, quotes, or any other content indicated by the form header.

Personal data collected: Surname, Email, Name and Phone number.

Social features

Invite and suggest friends (this Application)

This application may utilize the personal data provided to allow users to invite their friends, for example through their phone’s contact if access has been authorized, and to suggest friends or connections within it.

Personal data collected: Various types of Data as specified in the privacy policy of the service.

Payment management

Payment management services allow this application to process payments by credit card, bank transfer or other means. The data used for payment are acquired directly by the operator of the payment service requested, without being processed by this Application. Some of these services may also allow the scheduled sending of messages to the user, such as emails containing invoices or notifications regarding payment.                             

PayPal (Paypal)                             

Paypal is a payment service provided by Paypal Inc., which allow users to make online payments using Paypal credentials.

 Personal data collected: Various types of Data as specified in the privacy policy of the service.

Address management and message sending

These services allow to manage a database of email contacts, phone contacts or contacts of any other type, used to communicate with the user. These services may also allow the collection of data relating to the date and time of the display of messages by the User, as well as the User’s interaction with them, such as information on clicks on links inserted in messages.

Interaction with live chat platforms

These services allow to interact with live chat platforms, managed by third parties, directly from the pages of this application. This will allow the User to contact the support service of this Application or this Application to contact the User while browsing its pages. In case an interaction service with live chat platforms is installed, it is possible that, even if the Users do not utilize the service, the same collects Usage Data relating to the pages in which it is installed. In addition, live chat conversations could be recorded.

Widget of Zopim (Zopim Technologies Pte Ltd)

The Zopim Widget is an interaction service with the Zopim live chat platform, provided by Zopim Technologies Pte Ltd.

Personal Data collected: Cookies and Usage Data.

Place of processing: Singapore- Privacy Policy

Interaction with social networks and external platforms

These services allow to interact with social networks, or with other external platforms, directly from the pages of this Application. The interactions and information acquired by this Application are in any case subject to the User’s privacy settings related to each social network. If an interaction service with social networks is installed, it is possible that, even if the users do not utilize the service, it will collect traffic data relating to the pages in which it is installed.

Button and Social widgets of LinkedIn (LinkedIn Corporation)

The LinkedIn button and social widgets are services of interaction with the social

network LinkedIn provided by LinkedIn Corporation.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA – Privacy Policy

Facebook Like button and social widgets (Facebook, Inc.)

The “Like” button and Facebook social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA – Privacy Policy

Twitter Tweet button and social widgets (Twitter, Inc.)

The Tweet button and Twitter social widgets are services of interaction with the social network Twitter, provided by Twitter, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA – Privacy Policy

“Pin it” button and Pinterest social widgets (Pinterest)

The “Pin it” button and Pinterest social widgets are services of interaction with the Pinterest platform, provided by Pinterest Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA – Privacy Policy

Traffic optimisation and distribution

These services allow this Application to distribute its contents through servers located in the territory and to optimize the performance of the same. The Personal Data processed depends on the characteristics and implementation modalities of these services, which filter communications between this Application and the User’s browser.

Statistic

The services contained in this section allow the Data Controller to monitor and analyse traffic data and are used to keep track of the User’s behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. (“Google”).

Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the ads.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA – Privacy Policy – Opt Out

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of Application, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the ads. This Google Analytics integration anonymizes your IP address. Anonymisation works by shortening the IP address of the users within the borders of the Member States of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google servers and shortened within the United States.

Personal Data collected: Cookies and Usage data

Place of processing: USA – Privacy Policy – Opt Out